Support & FAQs
Need a hand?
If you have a general question about a lesson or the course content, then pop over to the private Facebook group. We check the group regularly to respond to questions and of course, you have a community waiting to help you as well.
If you are having problems logging in or accessing content, then complete the form and we’ll get back to you as soon as we can. We try to answer all support tickets within 24 hours, Monday to Friday (AEDT), but often we reply a lot quicker.
Get some help
I haven't received my login details
Depending on your email host, sometimes emails sent via WordPress can land in the spam so please check your spam folder.
If you still haven’t received your login details (or password reset information) please submit a support ticket via the form above and we’ll get back to you shortly.
I'm feeling a bit overwhelmed by the content
You’re learning something completely new (yay you!) and our brains are naturally wired to keep us ‘safe’ so it’s not uncommon to feel resistance when challenging ourselves.
But remember, web design is a learned skill, not an innate one, so you can do this! Keep working through the modules or submit your questions in the Facebook group, and we’ll get you unstuck and back into your creative flow.
The changes I make aren't displaying right away
This would be a caching issue. Install the Chrome browser extension ‘Clear Cache’ and press the icon after you’ve made changes. This will flush the browser cache to show the latest changes you’ve made.
While you’re building your site I also recommend that you don’t have any caching or optimisation plugins active.